Pinecone Support is available to our Standard- and Enterprise-tier customers every workday, Monday to Friday, from 8:00 AM to 8:00 PM Eastern Time. We are closed on US Federal holidays. If you’re an Enterprise customer with an outage, we’re available 24/7.

If you need to reach Pinecone Support, please use the Submit a new request link in the upper right corner of any page in the Support Portal.

Alternatively, you can email us at support@pinecone.io. Please note that requests received via email are prioritized lower than requests received through the web form, so if you need immediate assistance, please use the form.